Comments on: When you ask your provider to change something, document it and follow up! http://www.merchantequip.com/merchant-account-blog/320/when-you-ask-your-provider-to-change-something-document-it-and-follow-up Merchant Accounts, Ecommerce, Processing Equipment Fri, 23 Sep 2011 22:04:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Online Credit Card Processing http://www.merchantequip.com/merchant-account-blog/320/when-you-ask-your-provider-to-change-something-document-it-and-follow-up/comment-page-1#comment-18665 Online Credit Card Processing Tue, 24 Jun 2008 13:03:16 +0000 http://www.merchantaccountblog.com/archives/320#comment-18665 Another thing to consider when updating or canceling your merchant account is the number of parties involved and making sure all are updated. For example let’s say you use AuthorizeNet for online credit card processing and you accept American Express and Discover as well as Visa/MasterCard. Just calling your processor and updating your information with them does not mean in most cases everybody gets updated. Most processors will only update your direct deposit information for Visa/MasterCard sales and related processing fees which means you’ll still need to contact AuthorizeNet, American Express, and Discover directly to update them as well. When you call your processor to make an update or cancellation request be sure to ask if you need to update anyone else involved with your account too. And as always, be sure to “document it and follow up”. Michael Rupkalvis The Transaction Group Another thing to consider when updating or canceling your merchant account is the number of parties involved and making sure all are updated.
For example let’s say you use AuthorizeNet for online credit card processing and you accept American Express and Discover as well as Visa/MasterCard. Just calling your processor and updating your information with them does not mean in most cases everybody gets updated. Most processors will only update your direct deposit information for Visa/MasterCard sales and related processing fees which means you’ll still need to contact AuthorizeNet, American Express, and Discover directly to update them as well. When you call your processor to make an update or cancellation request be sure to ask if you need to update anyone else involved with your account too.
And as always, be sure to “document it and follow up”.

Michael Rupkalvis
The Transaction Group

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